Disgusting company! Disgusting staff!

I received a call from Lionel some time in September to offer me the option of consolidating my accounts. We spoke on the phone in great detail and had come to the conclusion that it would be 8 months of payments, to which I agreed. I then requested from my service advisor/ relationship manager to confirm how many months I still have left to pay, that was when I was told there are still 14 months that need to be paid.

I stated it was incorrect based on what was sold to me and requested that the call recordings be sent to me. Jo-Ann called me to advise it has been escalated to her manager and the call recording will be sent shortly. I don’t know if they just think I am a stupid customer or if even management is too *********** to get back to a customer.

I am waiting for their generic reply they give everyone on hellopeter before I go to my friend at the FAIS Ombudsman. But I will do so before COB. They know nothing of TCF and I feel as though you are not taking my threats serious enough.