1 reviews | Active since Apr 2015
Disgusted with the Service
This is absolutely pathetic service.
After trying to call 5 times and holding on for more than 10 minutes at a time no one answered the phone.
None of my creditors were paid this month and now I have to deal with all the harassing phone calls from the creditors as well as lawyers threatening to take legal action. And the worst of all is that I have to keep track of creditor payments to ensure it gets allocated because debtsafe just don't care.
What am I paying the aftercare fee for.
I am truly disgusted with the service I am receiving.
Good Day Wynand,
Thank you for informing us about the issues you have encountered with us.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer is investigating your repayments and is treating it as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***
Kind regards
The DebtSafe Team
Good Day Wynand,
Thank you for informing us about the issues you have encountered with us.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer is investigating your repayments and is treating it as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***
Kind regards
The DebtSafe Team
Good day Werner,
I once again apologise for the frustration you have experienced.
I am pleased to say that we were able to address your concerns and agreed on what the best way forward will be for your program.
My team and I will do our best to make sure you do not have this type of experience with DebtSafe again. Please know that you are always welcome to contact me directly if you come across any concerns in the future.
Kind Regards
Quality Assurance Officer
Good day Werner,
I once again apologise for the frustration you have experienced.
I am pleased to say that we were able to address your concerns and agreed on what the best way forward will be for your program.
My team and I will do our best to make sure you do not have this type of experience with DebtSafe again. Please know that you are always welcome to contact me directly if you come across any concerns in the future.
Kind Regards
Quality Assurance Officer