Deeply Disappointed with DebtSafe’s Service

I, Awonke Qete, am extremely disappointed with the service I’ve received from DebtSafe.

On 30 May 2025, I signed all the required documentation and accepted the DebiCheck mandate, officially appointing DebtSafe to manage my debt review. I was assured that they would handle all creditor communications and that I could trust them to manage the process.

However, on 13 June 2025—my payday—I was debited directly by the very creditors DebtSafe was supposed to be negotiating with. I immediately notified DebtSafe, and they promised the matter would be resolved and I’d be refunded within 14 days.

To date—35 days later—I have not received that refund. The only communication I’ve received from DebtSafe has been in response to my own follow-ups, or to remind me that their payment is due.

This experience has caused unnecessary financial strain and deep frustration. I’ve fulfilled my obligations as a client, but DebtSafe has failed to uphold theirs. I am now losing trust in their ability to manage my debt review process competently.

I expected professionalism and support—not neglect and empty promises.