DEBTSAFE WORST SERVICE

I took this company many years ago to assist me to restructure my debt. They made me pay them R30 000 before they can help me. After this when I saw that my debts was not decreasing I cancelled debt review this company refused to remove me on debt review. When I have paid all my debt I am told that I must go back to them to clear my name. I now have a woman who is frustrating me. After submitting all the letters to them she popsin and said there's a letter missing from FNB. I've fought with FNB for this letter and when I got it sent it to this woman at Debtsafe, she ignores my emails doesn't respond to them and now I am sitting with Under Debt Review even after fixing everything they said I must fix. This company has frustrated me too much. I just want my name cleared