Debtsafe sucks

communication non existent. phone calls not answered, queries on the mydebtsafe mysteriously closed while the issue is still pending, and the latest one is that when you call their number, you get the message that the number you have dialed is "inoperable". Indeed.

Every. single. month the bank enquires why their money has not been paid over to them even though the debit order went through. When you log a request you first get a request from a relationship manager that she will investigate (good) then they close the ticket with the message that they hope you are satisfied with the outcome. They then continue to request you to rate their service. when you try to rate their service, they tell you that you already did. somebody must have shot the ***eon. My advice: Stay away from Debtsafe.