1 reviews | Active since Jan 2017
Debtsafe ****** me legal fees
I app**** debt review with debtsafe on 28 March 2017. Around December 2017, they requested I send them documents and other Information from me so that they can go to court
They asked me to confirm my address and when did I move to the address.
My current address is Mnafu area, and I moved to this address in 2016 around June. And I did provide them the proof.
Debtsafe decided to withdraw the case from court and **** to me that I said I have move from my current address.
My arguments are very simple regarding the matter:
1. I app**** debt review on 28 March 2017 with debtsafe and I said to the email I moved to this address in 2016 around June.
2. Debtsafe said, they withdrew my case in court because of the above statement and demanded more money for legal fees from me.
Now I have stopped paying my accounts through them because they are *********. Now I have to go and report them to NCR for this.
I have tried to solve this matter with them through that useless so called 'relationship manahery' Gerhard. That guy is doom.
I have sent debtsafe all the proofs, the email that I wrote, including proof of resident and requested them to send me a different proof of address they claimed I sent, they can not prove but demanded more money from me above R8000 I paid them.
Never never do business with these guys, I have stopped paying my accounts through them. They are *********
Good Day Mr Mthandeni Memela,
Thank you for informing us about the issue you have had with your Relationship Manager and your proof of address.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer is investigating the matter and is treating it as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (please add your ID number in the subject line) or calling ***and ask for our Quality Assurance Officer.
Kind regards
The DebtSafe Team
Good Day Mr Mthandeni Memela,
Thank you for informing us about the issue you have had with your Relationship Manager and your proof of address.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer is investigating the matter and is treating it as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (please add your ID number in the subject line) or calling ***and ask for our Quality Assurance Officer.
Kind regards
The DebtSafe Team
Good day Mthandeni Memela,
We have the following feedback:
Our Quality Assurance Officer has investigated your proof of address issue and has emailed you her findings.
Unfortunately, we will not be able to resolve this until our Quality Assurance Officer receives feedback from you. Numerous calls and emails have been made to the contact details you have provided, but as of yet, everything has gone unanswered.
Our Quality Assurance Officer will try to contact you again and we hope to receive feedback from you soon. Until then, there isn't anything we can do from our side at this point.
If you have another number where we can reach you, please be so kind as to email it, with your ID number, to ***
Kind regards
The DebtSafe Team
Good day Mthandeni Memela,
We have the following feedback:
Our Quality Assurance Officer has investigated your proof of address issue and has emailed you her findings.
Unfortunately, we will not be able to resolve this until our Quality Assurance Officer receives feedback from you. Numerous calls and emails have been made to the contact details you have provided, but as of yet, everything has gone unanswered.
Our Quality Assurance Officer will try to contact you again and we hope to receive feedback from you soon. Until then, there isn't anything we can do from our side at this point.
If you have another number where we can reach you, please be so kind as to email it, with your ID number, to ***
Kind regards
The DebtSafe Team