Debtsafe - Paying them for no service and accounts that fall behind - Throwing my money away.

I have been with Debtsafe for more than 3 years. The first while was great. However, I started having issues last year First with my African Bank Payments not being made, and now I have Capitec Calling me about my account, no less than 3 times a week. I was told by my debt counselor, "just don't take their calls, your payments are made each month, we will sort our the problem and stop them calling you", this is clearly not happening. I just received my September PDA statement now in December, and when I looked at it I saw that my Capitec account is indeed behind. My payments are up to date, so I would really like an explanation on this?! I also would like to know, why when I send urgent emails requesting to be contacted, and I make calls to Debtsafe requesting my relationship manager to call me back, I have to wait at the very least, a week, to be contacted. On average I send 5 very threatening emails before my emails are even acknowledged (I hardly receive call backs or email responses), yes I realise you have many customers to attend to, but I am one of them and I pay for your services, SO CAN I PLEASE REQUEST SOME SERVICE??!!

Why are my payments behind? My payments are up to date. Why is Capitec calling me weekly, telling me that they have terminated their agreement with Debtsafe because my payments are 6 months behind?? I do intend to cancel with Debtsafe since I am obviously not a "Priority Client", but first I need to find out what in the hell is actually going on with my account??? Am I paying you to just swallow my money? If I could afford to pay you, and my accounts that you failed to pay, I wouldn't be under debt review!!!

Let's see if I can get any sort of response before the end of this week. I'm not holding my breath.