Debtsafe, no response and drop phone in my ear.

Do not under any circumstances ever use debtsafe. I noticed something strange on an account received from an creditor, this after being a client of debtsafe since 2017, my account is in arrears, when I asked debtsafe about it, I was informed that the difference between the original amount payable and the new agreed amount under debt review makes up the account in arrears, of which I am being charged monthly interest. that in itself seems to be wrong but that is all I get from debtsafe, this after fighting for 3 weeks for answers. When I asked for the payment plan, I was shocked to realise not only is the total amount I owe all my creditors almost R100 000 less than what they have, but there is an account added that doesn’t even excist, an extra loan that isnt on my name, never was either. The client relations manager seems to have lost hr ability to answer or reply so I decided to phone them, speak to a supervisor, which I was promptly informed she is on a call, very convenient, when I asked to be called back before cob or I will have to come break their building down (this after months and months of struggling with them), the phone was dropped in my ear. Debtsafe, where is that extra R100 000 going to? Not to my creditors and why cant I be given answers or all my calls are dodged? I want answers on thiss and I strongly recommend that if you want to go under debt review, go find another company because the service at this place is absolutely pathetic!