TJ
Trudy J
1 reviews | Active since Jun 2023
20 Jun 2023, 09:16
Debtsafe is not helpful at all
Terrible service. They put a debt review flag on my name. Till date they haven't assisted me with removing that flag.
Helpful (0)
Replies (7)0
Replies (7)
DebtSafe's replyOfficial
20 Jun 2023, 09:38DearTrudy,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Our consultant will be in contact with you shortly.
Kind Regards,The DebtSafe Team
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Our consultant will be in contact with you shortly.
Kind Regards,The DebtSafe Team
DebtSafe's reply20 Jun 2023, 09:38
Official
DearTrudy,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Our consultant will be in contact with you shortly.
Kind Regards,The DebtSafe Team
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Our consultant will be in contact with you shortly.
Kind Regards,The DebtSafe Team
TJ
Trudy J's updateReviewer Update
20 Jun 2023, 09:46I am not an active client. My ex husband only did an enquiry about your services a few years ago. Till date I cannot buy or do anything because according to you guys I am under debt review. I don't have a relationship manager and I don't make use of your services. I just need you to remove that debt review flag from my name. PLEASE
TJ
Trudy J's update20 Jun 2023, 09:46
Reviewer Update
I am not an active client. My ex husband only did an enquiry about your services a few years ago. Till date I cannot buy or do anything because according to you guys I am under debt review. I don't have a relationship manager and I don't make use of your services. I just need you to remove that debt review flag from my name. PLEASE
DebtSafe's replyOfficial
20 Jun 2023, 10:42Good day.
Thank you for your reply.
Please note that our consultant will call you shortly.
Kind regards.
Thank you for your reply.
Please note that our consultant will call you shortly.
Kind regards.
DebtSafe's reply20 Jun 2023, 10:42
Official
Good day.
Thank you for your reply.
Please note that our consultant will call you shortly.
Kind regards.
Thank you for your reply.
Please note that our consultant will call you shortly.
Kind regards.
TJ
Trudy J's updateReviewer Update
20 Jun 2023, 11:06So tired of hearing that!!! I've been calling... Spent more than R100 on airtime to call you guys... To hold. Just clear my name please. PLEASE
TJ
Trudy J's update20 Jun 2023, 11:06
Reviewer Update
So tired of hearing that!!! I've been calling... Spent more than R100 on airtime to call you guys... To hold. Just clear my name please. PLEASE
DebtSafe's replyOfficial
20 Jun 2023, 11:07Good day.
I can ensure that you will be contacted today.
Kind regards.
I can ensure that you will be contacted today.
Kind regards.
DebtSafe's reply20 Jun 2023, 11:07
Official
Good day.
I can ensure that you will be contacted today.
Kind regards.
I can ensure that you will be contacted today.
Kind regards.
TJ
Trudy J's updateReviewer Update
21 Jun 2023, 12:30I am still waiting for you guys to clear my name. Jaundre contacted me yesterday, promised by close of business I would have my clearance letter.
Today your line is just ringing all the again. Please just clear my name!!!
Today your line is just ringing all the again. Please just clear my name!!!
TJ
Trudy J's update21 Jun 2023, 12:30
Reviewer Update
I am still waiting for you guys to clear my name. Jaundre contacted me yesterday, promised by close of business I would have my clearance letter.
Today your line is just ringing all the again. Please just clear my name!!!
Today your line is just ringing all the again. Please just clear my name!!!
DebtSafe's replyOfficial
21 Jun 2023, 12:32Good day.
Please note that I can see on our system that the agent is busy with your file.
You will receive correspondence shortly.
Kind regards
Please note that I can see on our system that the agent is busy with your file.
You will receive correspondence shortly.
Kind regards
DebtSafe's reply21 Jun 2023, 12:32
Official
Good day.
Please note that I can see on our system that the agent is busy with your file.
You will receive correspondence shortly.
Kind regards
Please note that I can see on our system that the agent is busy with your file.
You will receive correspondence shortly.
Kind regards