Debtsafe is disappointing

It's been 2mnths already since I have been trying to get my name removed under debt review by debtsafe,they have asked for all the paid up letters which I have sent,then late it was discovered that FNB said they gave me a loan while still under debt review of I never had but debtsafe as the 1 that has listed me should challenge Fnb abt this matter but instead you will send emails to follow up but no response until you post on Hello Peter.all I need to know is which door should I knock on to get help cause 2 months it's been long for such a run around...extremely disappointed and I don't I can refer a person to debtsafe