MB
MacDonald B

1 reviews | Active since Oct 2016

20 Oct 2016, 10:49

DEBTSAFE IS BADSAFE

<p> I'm under debts review without my concern and all my debit orders have been cancelled without my authorisation .</p> <p>Nadia Lourens emailed me the cancellation form and i filled and emailed back to her and she confirmed that she received the form and even today i'm still under debt review.</p> <p>I asked her who signed for my debit order to be cancelled and she could not answer me ---She **** that me and my wife have been removed from debt review until today we still appear when we go to the bank.</p> <p>This woman is a **** like her company she works for ...that DEBTSAFE IS A BADSAFE ..they should change their company name and stop authourising things on clients' behalf..</p> <p>I will wmail all our conversation to newspaper and report their bad practice.</p> <p>I would be glad if our names can be removed with immediate efect or else i will ahve to call consumer line and report this BADSAFE.</p> <p>I hope the are not going to debit my account because i didn't authorise them.</p>

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Replies (2)
MB
MacDonald B's update20 Oct 2016, 11:17
Reviewer Update

DEBTSAFE make me sick - i would be glad if my name could be removed under debt review now.

DebtSafe
DebtSafe's reply21 Oct 2016, 07:14
Official

The accusation you have made that you are under debt review without consent is false as you completed and signed the application form and Power  of Attorney. You even sent us supporting documents (proof of income, proof of residence) regarding your application. Please be advised that the Power of Attorneys gives us authorisation to act on your behalf.

 

Please take note that a full consultation was done telephonically on 04/10/2016 whereby you confirmed your personal details and did not indicate at any point that you never gave consent. You later then requested to cancel debt review reason being that your spouse did not want to be included and as you are married COP by Law both have to apply.

 

Your request to cancelled was submitted and your debt review was cancelled and your status was updated at the NCR accordingly.

 

I did e-mail all the above mentioned documents to you for your perusal.

 

Thank you.

 

Best regards,