DEBTSAFE INCOMPETENCY
I have been with debtSafe for a couple of years now and managed to settle some accounts directly with the supplier, however they have been paying the supplier every month since, which is incorrect as the account has been paid in full and is closed. It is almost 1 1/2 years later that the account has been overpaid. I have sent emails and called on numerous occasions to have this sorted but I cannot deal with the sheer incompetence anymore.
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DebtSafe's replyOfficial
15 Oct 2018, 14:11Good Day,
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
Best regards,
DebtSafe's reply15 Oct 2018, 14:11
Official
Good Day,
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
Best regards,
's updateReviewer Update
15 Oct 2018, 14:50I sent the email as requested. Lets see if this can be resolved once and for all.
's update15 Oct 2018, 14:50
Reviewer Update
I sent the email as requested. Lets see if this can be resolved once and for all.