Debtsafe income rescue benefit is a ****

I signed up in 2017 and have been making payments as per agreement and I was retrenched end of 2018 but I was aware that I had an income rescue plan as part of my debt review with them but they never covered me and terminated my review when I asked for someone to contact and advise why I kept getting emails and texts about my account being in arrears when I should be covered while I am seeking other employment. They are the worst and I am terrified and angry that even after being with them for a year they could not honor our agreement and when they terminated my account I learnt my credit statements still reflected what they were when I sign no sign of payments I had made decreasing my debt. Now seeking any legal counsel I can get because I can’t contact them on their portal and no one responds to my emails.