Debtsafe - Awaiting Clearance certificate

It has been months now that i had no luck at all whatsoever getting my clearance certificate from Debsafe and i have settled my accounts months ago in full and still nothing has been done as yet to update my credit status after my debt has been settled.i have been messed around being told to go directly to the creditor etc. Saying they cannot do anything on their side.this is so damn frustrating and irritating my whole life is on hold currently because of debsafe.All that needs to be done is for debt safe to update my credit status with Tranunion credit bureau but up until today this matter has not been resolved. This is definitely inconsiderate!!please think twice before making use of Debsafe!!!