IO
Innocentia O
1 reviews | Active since Nov 2011
24 Dec 2022, 08:45
DebtSafe a ****
Good day
I don’t know what to do any longer.
I went under debt review in 2015, 3 months after going under debt review I voluntary withdrew. Since 2015 I have paid off all my debts not through debt counselling but through me making arrangements with my debtors. After successfully paying off my debt I have to find out that the debtsafe has not removed me from there data base nor have they updated the credit bureau. Funny enough they have terminated there service with all my creditors. Because of this Nedbank could get a judgement against my name. And after years of struggling to pay off my debt, I finally have I am told that I need to get paid up letter from my debtors in order for me to be furnished a paid up letter. This in itself does not make sense, why can I not be furnished with a letter showing that I voluntary removed myself from debt review in 2015. That all I am asking. because debtsafe did not follow process I am suffering as a consumer I don’t find the following fair. I been doing follow ups for the past 2 months with no positive feedback.
Its time I post this on social media for everyone to know that debt review is not as helpful as it comes across. Please should be aware who they go under debt review with as debtsafe is a ****.
Helpful (0)
Replies (9)0
Replies (9)
DebtSafe's replyOfficial
28 Dec 2022, 08:50Dear Innocentia,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
Best regards,
DebtSafe's reply28 Dec 2022, 08:50
Official
Dear Innocentia,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
Best regards,
IO
Innocentia O's updateReviewer Update
28 Dec 2022, 09:02see what happens wen I try and log on
image.png 116.19 KB
image.png 116.19 KB
IO
Innocentia O's update28 Dec 2022, 09:02
Reviewer Update
see what happens wen I try and log on
image.png 116.19 KB
image.png 116.19 KB
DebtSafe's replyOfficial
28 Dec 2022, 09:07Good day.
Please note our consultant will be in contact with you shortly.
Kind regards.
Please note our consultant will be in contact with you shortly.
Kind regards.
Best regards,
DebtSafe's reply28 Dec 2022, 09:07
Official
Good day.
Please note our consultant will be in contact with you shortly.
Kind regards.
Please note our consultant will be in contact with you shortly.
Kind regards.
Best regards,
IO
Innocentia O's updateReviewer Update
05 Jan 2023, 11:30Good day
Can you guys really take the following matter serious. I have dealt with you guys since November the matter has still not been resolved. Because of your incompetance I have lost 2 properties already. As a consumer I have paid off all my debt why should I still be treated this way. I dont have time nor the financial means to call my debtors and request settlement letters. Can you please show urgency in the following matter its been over a month I am still in the same position the following is unacceptable.
Can you guys really take the following matter serious. I have dealt with you guys since November the matter has still not been resolved. Because of your incompetance I have lost 2 properties already. As a consumer I have paid off all my debt why should I still be treated this way. I dont have time nor the financial means to call my debtors and request settlement letters. Can you please show urgency in the following matter its been over a month I am still in the same position the following is unacceptable.
IO
Innocentia O's update05 Jan 2023, 11:30
Reviewer Update
Good day
Can you guys really take the following matter serious. I have dealt with you guys since November the matter has still not been resolved. Because of your incompetance I have lost 2 properties already. As a consumer I have paid off all my debt why should I still be treated this way. I dont have time nor the financial means to call my debtors and request settlement letters. Can you please show urgency in the following matter its been over a month I am still in the same position the following is unacceptable.
Can you guys really take the following matter serious. I have dealt with you guys since November the matter has still not been resolved. Because of your incompetance I have lost 2 properties already. As a consumer I have paid off all my debt why should I still be treated this way. I dont have time nor the financial means to call my debtors and request settlement letters. Can you please show urgency in the following matter its been over a month I am still in the same position the following is unacceptable.
DebtSafe's replyOfficial
05 Jan 2023, 13:39Dear Innocentia,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
Please note that our consultant will be in contact with you shortly.
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
Please note that our consultant will be in contact with you shortly.
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
Best regards,
DebtSafe's reply05 Jan 2023, 13:39
Official
Dear Innocentia,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
Please note that our consultant will be in contact with you shortly.
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
Please note that our consultant will be in contact with you shortly.
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
Best regards,
IO
Innocentia O's updateReviewer Update
09 Jan 2023, 14:24Still no one has contacted me since my last post no updates nothing. You people are really not serious. This is my life we talking about. I have lost 2 properties because you people didnt do what you needed to and are still not taking me seriously. People should really think long and hard before they use your services...
IO
Innocentia O's update09 Jan 2023, 14:24
Reviewer Update
Still no one has contacted me since my last post no updates nothing. You people are really not serious. This is my life we talking about. I have lost 2 properties because you people didnt do what you needed to and are still not taking me seriously. People should really think long and hard before they use your services...
DebtSafe's replyOfficial
09 Jan 2023, 16:36Good day.
Please note that email communication was sent to you .
I have requested the consultant to contact you again.
Kind regards.
Please note that email communication was sent to you .
I have requested the consultant to contact you again.
Kind regards.
Best regards,
DebtSafe's reply09 Jan 2023, 16:36
Official
Good day.
Please note that email communication was sent to you .
I have requested the consultant to contact you again.
Kind regards.
Please note that email communication was sent to you .
I have requested the consultant to contact you again.
Kind regards.
Best regards,
IO
Innocentia O's updateReviewer Update
10 Jan 2023, 12:20Hi by contacting me you mean just telling what happened. I need feedback on how far you guys are with the clearance certificate that type of feedback. I only get feedback when I contact you. Can I be kept up to date.
IO
Innocentia O's update10 Jan 2023, 12:20
Reviewer Update
Hi by contacting me you mean just telling what happened. I need feedback on how far you guys are with the clearance certificate that type of feedback. I only get feedback when I contact you. Can I be kept up to date.
DebtSafe's replyOfficial
10 Jan 2023, 12:37Good day.
Please note that our consultant has been trying to contact you .
Kindly send an alternative telephone number to *** , in order for us to reach you .
Kind regards
Please note that our consultant has been trying to contact you .
Kindly send an alternative telephone number to *** , in order for us to reach you .
Kind regards
Best regards,
DebtSafe's reply10 Jan 2023, 12:37
Official
Good day.
Please note that our consultant has been trying to contact you .
Kindly send an alternative telephone number to *** , in order for us to reach you .
Kind regards
Please note that our consultant has been trying to contact you .
Kindly send an alternative telephone number to *** , in order for us to reach you .
Kind regards
Best regards,