CS
Catherine S
1 reviews | Active since Sept 2012
03 Aug 2020, 17:54
DEBTSAFE!!!
I have been trying to get DebtSafe to remove Debt Review from my name for months, despite the fact that I have provided them with all the paid in full letters, my credit report clearly stating I do not have any active accounts, they manage to find some kind of excuse to why Debt Review cannot be removed.
DO NOT EVER GO THE DEBT RE STRUCTURE ROUTE! It will just cost you more than what you started with. FYI you are not even able to to speak to any management, their email system is completely confused.
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Replies (2)
DebtSafe's replyOfficial
04 Aug 2020, 11:12Good day,
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
Kind Regards,
The DebtSafe Team
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
Kind Regards,
The DebtSafe Team
DebtSafe's reply04 Aug 2020, 11:12
Official
Good day,
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
Kind Regards,
The DebtSafe Team
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
Kind Regards,
The DebtSafe Team
CS
Catherine S's updateReviewer Update
06 Aug 2020, 12:24DebtSafe has contacted me after this review, and assured me that my problem will be resolved in the next 2 weeks.
I will post a new review if this matter is sorted as promised.
P.S. I do not have a login with DebtSafe even though I requested it many times.
I will post a new review if this matter is sorted as promised.
P.S. I do not have a login with DebtSafe even though I requested it many times.
CS
Catherine S's update06 Aug 2020, 12:24
Reviewer Update
DebtSafe has contacted me after this review, and assured me that my problem will be resolved in the next 2 weeks.
I will post a new review if this matter is sorted as promised.
P.S. I do not have a login with DebtSafe even though I requested it many times.
I will post a new review if this matter is sorted as promised.
P.S. I do not have a login with DebtSafe even though I requested it many times.