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kR
kelebogile R

1 reviews | Active since Nov 2018

27 Nov 2018, 16:54

debtsafe

I joined debtsafe in 2015 but now i settled all my accounts by myself so now i would like to withdraw or get a clearance certificate but they are not answering my calls or my emails .....and i nedd to sort out this because i would like to purchase a car and they are delaying me

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Replies (5)
DebtSafe
DebtSafe's reply27 Nov 2018, 17:06
Official
Good Day,

Thank you for informing us about this issue.

Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line). 

In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.

Kind regards

The DebtSafe Team

Best regards,

kR
kelebogile R's update06 Dec 2018, 10:39
Reviewer Update
Its been 7 days today but no reply...i sent email to ********** are you guys still investigating..this red flag is complicating my life
DebtSafe
DebtSafe's reply06 Dec 2018, 10:40
Official
Dear Kelebogile,

Please supply us with your ID number in the private message.

Kind Regards,

The DebtSafe Team 

Best regards,

kR
kelebogile R's update06 Dec 2018, 11:10
Reviewer Update
*** kelebogile Radebe ***
DebtSafe
DebtSafe's reply06 Dec 2018, 11:13
Official
Dear Kelebogile,

We have forwarded your details to our Quality Assurance Officer.  She will be in contact with you shortly.

Kind Regards,

The DebtSafe Team

Best regards,