KK
Kanyanta K
1 reviews | Active since May 2018
10 Sept 2018, 19:12
Debtsafe
I'm not happy with the communication I have been trying to get a hold of my case manager but I am not able to I hold on the phone and then am told the person is busy and will call but doesn't call back. I'm very upset because I requested for my debit order date to be changed but my account manager is writing an email about the date I asked to be changed. I'm not happy anymore with debtsafe as I thought it would be a financial relief but it's not working as communication is poor and it's an inconvenience.
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Replies (3)
DebtSafe's replyOfficial
11 Sept 2018, 08:37Good Day Kanyanta Kunda,
Thank you for letting us know about the struggle you've been having with communication from your Relationship Manager.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer will make sure that your profile gets updated with the correct information and is treating it as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***
Kind regards
The DebtSafe Team
Best regards,
DebtSafe's reply11 Sept 2018, 08:37
Official
Good Day Kanyanta Kunda,
Thank you for letting us know about the struggle you've been having with communication from your Relationship Manager.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer will make sure that your profile gets updated with the correct information and is treating it as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***
Kind regards
The DebtSafe Team
Best regards,
KK
Kanyanta K's updateReviewer Update
11 Sept 2018, 10:21No has been in contact with me and I requested this change a long time ago and as I said I have tried to call my relationship manager but the phone is not being answered am not happy.
KK
Kanyanta K's update11 Sept 2018, 10:21
Reviewer Update
No has been in contact with me and I requested this change a long time ago and as I said I have tried to call my relationship manager but the phone is not being answered am not happy.
KK
Kanyanta K's updateReviewer Update
11 Sept 2018, 10:21I'm not being assisted properly.
KK
Kanyanta K's update11 Sept 2018, 10:21
Reviewer Update
I'm not being assisted properly.