debt safe bad service

I need help to get the debt review red flags off my name without being thrown from one person to another without a solution. In June 2018 i cancelled debt review with debt safe wich i have been part of since 2014 and i was told if i want to remove the flags since i am not over indebted i must do that in court. My case was in court on 23October 2018 the magistrate post poned the case because there was no court order from debt safe, i called debt safe they told me they did not have a court order wich is strage because i have been paying them full,i have never skipped a payment and yet for four years i have been paying for a non existing court order,i called my relationship manager who gave me the most dissapointing answer saying i must get another attorney my attorbey does not know her work a court order has nothing to do with clearing the red flags and yet the magistrate stated clearly he needs a court order in order to clear this. I spoke to a lady whome i was told she is tge manager and she said she only has my affidavit and will come back to me,i called four days in a row left messages for my relationship manager and the lady whom was said to be a manager non of them returned my calls,i called the NCR and they advised me to request my relationship manager to apply for court rejection order since there was no court order granted,i sent an email and it's been 6 days now no resonse.

I called debt safe offices again the lady i found said i should go and apply for a court order at any court.my question was wgy should i do their job wich they should hace done four years ago because i have been paying every month,and if i do the order what gappend to the money i payed all these years. I recently app**** for a job and could not get the post due to the red flag on my itc ,i need to buy a house i can't and i keep telling them this problem is affecting me badly and yet i do not owe debt safe anything,why are they making my life difficult? I need the red flags off my name i lost a good job because somebody did not do their job four years ago and now i have to call one person to another with no solution. Can debt safe please get the court order for me or remove the red flags.