1 reviews | Active since Aug 2018
Debt review loan ****
I am disgusted by the service of debtsafe that ******* me into debt review restructure without my consent .I did not agree or signup .They called me telephonically to offer to consolidate my debt with a loan.I was under the impression that I will receive a loan.They advised that their manager will do a follow-up call to finalise.The manager never called.Debtsafe just created my details on their database. When I app**** to rent a property my credit report had a negative listing of Debtsafe for debt review.This effected my credit score negatively, emotional and mentally.I am unable to rent or buy property and my kids cannot not attend private schools as I am at high risk.I was declined 11 times by rental property agencies to my lease agreement expiring, which forced my family to be on the street.I am currently the only bread winner.Debtsafe effected my life and had a huge impact in my families lives negatively,Myself my wife and 2 daughters relocated to a new city seeking new opportunities for us as a family to grow and achieve our dreams and goals and just like that it took a left turn that is now costing my family and my job and my kids future with no one to rely on or lean on or even seek advice.I have communicated with a lady Emely Monyeki email address :*** *** application Centre at debtsafe and explained the seriousness and how it impacted my life. I practically egged her for assistance to please remove debtsafe from my credit profile .She had had no empathy or compassions a human being I received a "sorry and no".answer.
This is ridiculous that this cannot be resolved.
Sales agent that called me: puleng Ledwaba *** Ticket#11****1*** www.Debtsafe.co.za
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
Best regards,
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
Best regards,
I am not a client of your' nor do I have logging details to your website.When I was in contact with Emely Monyeki from Debtsafe explaining the seriousness of my situation and how bad it will become because of Debtsafe Flagging my credit profile.One of Emely's Monyeki replies to me via email were as follow :
I'm sorry about your situation and there is a solution, let's re-apply so that you can be our client then we will give you a letter to give to your landlord to prove that you can rent and that you can afford to rent, remember your quotation is R1500.
•This needs to be actioned with immediate effect by removing the flag status of my profile so that myself my wife and kids can live again as I am on the verge of losing everything.This effected me and my family emotionally,mentally,and physically and messing up my future,My kids future and tearing my family apart.
Urgent Action needed.
www.Debtsafe.co.za
I am not a client of your' nor do I have logging details to your website.When I was in contact with Emely Monyeki from Debtsafe explaining the seriousness of my situation and how bad it will become because of Debtsafe Flagging my credit profile.One of Emely's Monyeki replies to me via email were as follow :
I'm sorry about your situation and there is a solution, let's re-apply so that you can be our client then we will give you a letter to give to your landlord to prove that you can rent and that you can afford to rent, remember your quotation is R1500.
•This needs to be actioned with immediate effect by removing the flag status of my profile so that myself my wife and kids can live again as I am on the verge of losing everything.This effected me and my family emotionally,mentally,and physically and messing up my future,My kids future and tearing my family apart.
Urgent Action needed.
www.Debtsafe.co.za
Please note that our consultant will contact you shortly.
Kind regards.
Best regards,
Please note that our consultant will contact you shortly.
Kind regards.
Best regards,