1 reviews | Active since Feb 2017

14 Mar 2019, 14:31

Debt review listing

I registered with debtsafe some years back and cancelled due to certain reasons. a flag from the credit bureaus was removed but every time I apply for credit get told I am under debt review to prove I have received feedback from NCR that I am still listed under debt review by Debtsafe. Can you please resolve this issue as ASAP

0
Replies (3)
DebtSafe
DebtSafe's reply14 Mar 2019, 14:55
Official
Good day,
 
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
 
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
 
Step 1: Navigate to www.mydebtsafe.co.za
Step 2: Login with your username and password.
Step 3: Navigate to "My Relationship Manager" in the top menu bar.
Step 4: On the left select “Create” to create a query.
Step 5: Fill in the fields, click "Send".

Or visit - https://www.debtsafe.co.za/query-resolution/ for assistance.
 
Kind Regards,
The DebtSafe Team

Best regards,

's update14 Mar 2019, 15:06
Reviewer Update
well this is not good enough for me because I cannot logon as according to the system I am not a client but why it still reflects as though I am under debt review
DebtSafe
DebtSafe's reply14 Mar 2019, 15:09
Official
Dear Client,

Sorry for the inconvenience.  Please be so kind and fill in the contact form on the following link -  https://www.debtsafe.co.za/query-resolution/ 

We will be able to assist you as soon as we have all the relevant information.  

Kind Regards,
The DebtSafe Team

Best regards,