DEBT REVIEW

I forwarded an email to Zeeva on the 20/08/2018 to my debt review manager requesting them not to increase my monthly instalment as I still have to pay my child's school fees before they transfer me to DEBTSAFE. I did not receive any response till now last week that they will debit my account on the 20th with an increased amount. I resend the email dated 20/08/2018 to Debtsafe pleading with them not to debit my account with increased amount, to my surprise the lady who called me was my previous Relationship manager who handled my account and I am of the impression that Zeeva was closed and Debtsafe was taking over only to find that they are only changing the company name.How can they claim to help people come out of debt on the other hand increase premiums for their clients?THAT IS NOT HELPING PEOPLE , THAT'S A *******. The reason I got was shaby and unreasonable, telling a client that it is unfortunate you cannot help them for the debit order are ready to go off as a relationship manager, that is soo disgusting.Where is the decency in that, no response for almost a year...this is b**l sh*t.