Debt not to safe

I went under debt review a number of years ago, recently I have been getting calls from instutions where there was a very small installment due and payable to settle the account. Debtsafe have almost NEVER responded to any of my emails regarding the matter. Funny thing is that the debit order goes off like clock work each month but trying to get hold of them over the phone or via email is impossible. I have reconsidered getting myself off debtsafe by managing my creditors on my own but it seems that even if you withdraw from debt counselling you are still listed as "under debt counselling" until all debt is cleared. I have already made direct payments to two of my creditors which I should not have done because Debtsafe are unable to manage their client portfolio. Wish I was told this before I signed up with Debtsave as I now find myself in a predicament.