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skhumbuzo M
1 reviews | Active since May 2017
11 May 2017, 12:23
debit
<p>Hello Peter</p> <p> i had a problem with debtsafe they went to my FNB account try to debit there money but it was not a debit date, because we agreed that they are going to debit on the 29 of each month but last month they try to debit on the 26th april and the was no money on account it course a minus R186.74 witch FNB took from my account. can you please help me that debtsafe pay back that money back to my account.</p>
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DebtSafe's replyOfficial
15 May 2017, 10:36
We confirm our telephonic conversation on the 5th of May 2017 and your request to be in contact with First National Bank,and report the following:
The bank confirmed that they charge R 100.00 per unpaid debit order. You have a Gold cheque account and you currently have an overdrawn balance of R186.74. Please be advised that Hyphen started collecting on the 26th of April with extended tracking of five days. This was due to long weekends and public holidays. No additional bank charges were payable unless the debit order came back as unpaid.
We trust you find the above in order.
Regards,
Heidi Bekker
TEAM LEADER
Best regards,
DebtSafe's reply15 May 2017, 10:36
Official
We confirm our telephonic conversation on the 5th of May 2017 and your request to be in contact with First National Bank,and report the following:
The bank confirmed that they charge R 100.00 per unpaid debit order. You have a Gold cheque account and you currently have an overdrawn balance of R186.74. Please be advised that Hyphen started collecting on the 26th of April with extended tracking of five days. This was due to long weekends and public holidays. No additional bank charges were payable unless the debit order came back as unpaid.
We trust you find the above in order.
Regards,
Heidi Bekker
TEAM LEADER
Best regards,