kB
kevin B
1 reviews | Active since Apr 2013
29 Nov 2018, 16:00
Constant problems
From day one I took this out with debtsafe endless concerns and problems , Received a email to say they need outstanding information a week a go I spoke to a person by the name of Nannelle on the 21 or 20th of November as wesbank is not happy with the amount ,on that day I told nanelle its ok for it to be increased ,From day one this whole thing is just problematic Now Anzelle Du Plessis wants the following : Salary advice - Payslips for August, September, October Proof of Insurance Premiums for R1650.00 - Statement not older than 3 months (What proof is needed) Proof of Other - Wesbank Care for R1500.00 - Statement not older than 3 months List of assets and liabilities - attached to fill in My id nr is ********** 060084
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Replies (5)0
Replies (5)
DebtSafe's replyOfficial
29 Nov 2018, 17:08Good Day,
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
Best regards,
DebtSafe's reply29 Nov 2018, 17:08
Official
Good Day,
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
Best regards,
kB
kevin B's updateReviewer Update
03 Dec 2018, 22:25i have included my id nr ********** 060084 .This hole thing is so stressing me out ,will this night mare ever go away .i need on email to say exactly what is still needed and over how many years i still have to be with debtsafe .i really wish at times i never joint debsafe. im currently so stressing and wondering even that i might loose my car to get feedback from debsafe staff is scary.
kB
kevin B's update03 Dec 2018, 22:25
Reviewer Update
i have included my id nr ********** 060084 .This hole thing is so stressing me out ,will this night mare ever go away .i need on email to say exactly what is still needed and over how many years i still have to be with debtsafe .i really wish at times i never joint debsafe. im currently so stressing and wondering even that i might loose my car to get feedback from debsafe staff is scary.
DebtSafe's replyOfficial
04 Dec 2018, 08:00Dear Kevin,
We apologise for the frustration. Will you please send your ID number in a Private Message in order for us to track your profile and escalate the matter.
Kind Regards,
The DebtSafe Team
We apologise for the frustration. Will you please send your ID number in a Private Message in order for us to track your profile and escalate the matter.
Kind Regards,
The DebtSafe Team
Best regards,
DebtSafe's reply04 Dec 2018, 08:00
Official
Dear Kevin,
We apologise for the frustration. Will you please send your ID number in a Private Message in order for us to track your profile and escalate the matter.
Kind Regards,
The DebtSafe Team
We apologise for the frustration. Will you please send your ID number in a Private Message in order for us to track your profile and escalate the matter.
Kind Regards,
The DebtSafe Team
Best regards,
kB
kevin B's updateReviewer Update
06 Dec 2018, 08:59***
kB
kevin B's update06 Dec 2018, 08:59
Reviewer Update
***
DebtSafe's replyOfficial
06 Dec 2018, 10:20Dear Kevin,
Thank you I will send your ID to our Quality Assurance officer to attend to your query.
Kind Regards,
The DebtSafe Team
Thank you I will send your ID to our Quality Assurance officer to attend to your query.
Kind Regards,
The DebtSafe Team
Best regards,
DebtSafe's reply06 Dec 2018, 10:20
Official
Dear Kevin,
Thank you I will send your ID to our Quality Assurance officer to attend to your query.
Kind Regards,
The DebtSafe Team
Thank you I will send your ID to our Quality Assurance officer to attend to your query.
Kind Regards,
The DebtSafe Team
Best regards,