1 reviews | Active since Nov 2018
Consolidated debts
Hi I app**** for debt review around April/May this year, due to retrenchment. Around July, the bank sent out a statement demanding to repossess my car because they felt the offer given by the debt review company was little. I sent numerous emails requesting how much the bank is requesting for. The bank then sent follow up emails to repossess the car, which I was communicating with debt safe. Until now October, when they delivered summons. Debt safe, stated they could not assist because I missed 1 payment and the bank was unwilling to accommodate offer. I'm angry, disappointed and confused. I've sent emails, did what I could to try and salvage my own debts despite appointing another company to assist by consolidating my debts. I feel like the service rendered to me was so disappointing, more especially because they dragged their feet and didn't resolve the vehicle matter earlier. Now I need a lawyer, which I cannot afford and debt safe provides legal assistance. I need advise as to how to handle this. What would my way forward be? Thank you
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
Best regards,
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
Best regards,
