SK
Sanelisiwe K
1 reviews | Active since Jul 2016
23 Nov 2020, 11:52
Client exploitation
I am currently representing a client who is with Debtsafe. Her car car was recently repossessed, although she was making monthly payments to Debtsafe. When we contact Debtsafe, we are met with the same response that "the matter is still being investigated." Even to date, my client's account is still being debited by debtsafe
Helpful (0)
Replies (2)0
Replies (2)
DebtSafe's replyOfficial
23 Nov 2020, 12:14Good day,
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
Kind Regards,
The DebtSafe Team
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
Kind Regards,
The DebtSafe Team
DebtSafe's reply23 Nov 2020, 12:14
Official
Good day,
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
Kind Regards,
The DebtSafe Team
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.za
Step *: Login with your username and password.
Step *: Navigate to "My Relationship Manager" in the top menu bar.
Step *: On the left select “Create” to create a query.
Step *: Fill in the fields, click "Send".
Kind Regards,
The DebtSafe Team
SK
Sanelisiwe K's updateReviewer Update
23 Nov 2020, 13:02The above response is of no use, as you fail to respond to any correspondence.
SK
Sanelisiwe K's update23 Nov 2020, 13:02
Reviewer Update
The above response is of no use, as you fail to respond to any correspondence.