MK
Marcelle K
1 reviews | Active since May 2021
17 May 2021, 14:40
Clearance regarding your name.
Debtsafe took over all my accounts, one was paid directly by me , by saying that it was paid in full at the end of March, but no communication was made to let a person know that you need to send them a clearance that this had been paid in full, i then had to send them the information regarding this only to be told that it will take 21 days for me to recieve all the paperwork and for my name to be cleared by the credit bureau and TransUnion. (Recieved the paperwork but that was the end of that). When i sent them a mail requesting this, was told that it was now out of there hands and i need to deal with this matter myself so what did i pay Debsafe for. I just feel that most clients don't even know that once an account is paid in full you are not a problem to them anymore ,this will also happen to them if they don't get the correct information that they require, now i am tagged as per the bank and have to send documentation to the credit bureau which will take 5 working days for someone to look at the documentation before i am removed from the credit Bureau and Transunion. I just find that this is unfair for them to handle a client after all payments were done on time with no problem, and for them to say (its out of our hands). This could have all been avoided if they only communicate with their clients, but no we have to run after them to get the correct information. Now i have to wait again for another couple of days to get any info from the Credit Bureau to say that my name has been un flagged, this could have been sorted out in March already if only a person was informed. Not a Happy client.
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Replies (1)MK
Marcelle K's updateReviewer Update
19 May 2021, 09:47 Debtsafe took over all my accounts, one was paid directly by me , by saying that it was paid in full at the end of March, but no communication was made to let a person know that you need to send them a clearance that this had been paid in full, i then had to send them the information regarding this only to be told that it will take 21 days for me to recieve all the paperwork and for my name to be cleared by the credit bureau and TransUnion. (Recieved the paperwork but that was the end of that).
When i sent them a mail requesting this, was told that it was now out of there hands and i need to deal with this matter myself so what did i pay Debsafe for.
I just feel that most clients don't even know that once an account is paid in full you are not a problem to them anymore ,this will also happen to them if they don't get the correct information that they require, now i am tagged as per the bank and have to send documentation to the credit bureau which will take 5 working days for someone to look at the documentation before i am removed from the credit Bureau and Transunion.
I just find that this is unfair for them to handle a client after all payments were done on time with no problem, and for them to say (its out of our hands).
This could have all been avoided if they only communicate with their clients, but no we have to run after them to get the correct information.
Now i have to wait again for another couple of days to get any info from the Credit Bureau to say that my name has been un flagged, this could have been sorted out in March already if only a person was informed. Not a Happy client. Still waiting for response from either Debsafe or ITC, cant wait years for this to happen.
When i sent them a mail requesting this, was told that it was now out of there hands and i need to deal with this matter myself so what did i pay Debsafe for.
I just feel that most clients don't even know that once an account is paid in full you are not a problem to them anymore ,this will also happen to them if they don't get the correct information that they require, now i am tagged as per the bank and have to send documentation to the credit bureau which will take 5 working days for someone to look at the documentation before i am removed from the credit Bureau and Transunion.
I just find that this is unfair for them to handle a client after all payments were done on time with no problem, and for them to say (its out of our hands).
This could have all been avoided if they only communicate with their clients, but no we have to run after them to get the correct information.
Now i have to wait again for another couple of days to get any info from the Credit Bureau to say that my name has been un flagged, this could have been sorted out in March already if only a person was informed. Not a Happy client. Still waiting for response from either Debsafe or ITC, cant wait years for this to happen.
MK
Marcelle K's update19 May 2021, 09:47
Reviewer Update
Debtsafe took over all my accounts, one was paid directly by me , by saying that it was paid in full at the end of March, but no communication was made to let a person know that you need to send them a clearance that this had been paid in full, i then had to send them the information regarding this only to be told that it will take 21 days for me to recieve all the paperwork and for my name to be cleared by the credit bureau and TransUnion. (Recieved the paperwork but that was the end of that).
When i sent them a mail requesting this, was told that it was now out of there hands and i need to deal with this matter myself so what did i pay Debsafe for.
I just feel that most clients don't even know that once an account is paid in full you are not a problem to them anymore ,this will also happen to them if they don't get the correct information that they require, now i am tagged as per the bank and have to send documentation to the credit bureau which will take 5 working days for someone to look at the documentation before i am removed from the credit Bureau and Transunion.
I just find that this is unfair for them to handle a client after all payments were done on time with no problem, and for them to say (its out of our hands).
This could have all been avoided if they only communicate with their clients, but no we have to run after them to get the correct information.
Now i have to wait again for another couple of days to get any info from the Credit Bureau to say that my name has been un flagged, this could have been sorted out in March already if only a person was informed. Not a Happy client. Still waiting for response from either Debsafe or ITC, cant wait years for this to happen.
When i sent them a mail requesting this, was told that it was now out of there hands and i need to deal with this matter myself so what did i pay Debsafe for.
I just feel that most clients don't even know that once an account is paid in full you are not a problem to them anymore ,this will also happen to them if they don't get the correct information that they require, now i am tagged as per the bank and have to send documentation to the credit bureau which will take 5 working days for someone to look at the documentation before i am removed from the credit Bureau and Transunion.
I just find that this is unfair for them to handle a client after all payments were done on time with no problem, and for them to say (its out of our hands).
This could have all been avoided if they only communicate with their clients, but no we have to run after them to get the correct information.
Now i have to wait again for another couple of days to get any info from the Credit Bureau to say that my name has been un flagged, this could have been sorted out in March already if only a person was informed. Not a Happy client. Still waiting for response from either Debsafe or ITC, cant wait years for this to happen.
