TN
Thitevhelwi N

1 reviews | Active since Oct 2018

11 Oct 2018, 14:45

Clearance certificate

I have paid all the debts and supp**** Debtsafe with all paid-up letters Now is hard to get my name removed and a clearance certificate from them

I am frustrated now, I am just stuck, I phone them almost everyday to do a follow-up with them, BUT they kept on telling me, they will get back to me, ever since then, I am still waiting. they are quick to list but is hard to get your name cleared Somebody, please help.

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Replies (1)
DebtSafe
DebtSafe's reply11 Oct 2018, 14:59
Official

Good Day,

Thank you for informing us about this issue.

Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).

In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.

Kind regards

The DebtSafe Team