Claudette no service at all.

We app**** for a clearance certificate last year Oct already, after calling 100 and 100 emails we finally got hold of the lady called Claudette that is supposed to assist us, as she is always in meetings or not available ,I was informed that there's some document still outstanding, which in the first place wasn't even the last creditor and it was sent through with everything else, so I left it at that and sent it through to her, she also advised that the certificate would be issued within 7 days, I also did try and get hold of her after the 7 days but she is always busy with something or some meeting , Today is the 10th Of Jan 2019 and I tried again to call again today but she is still in the meeting it seems, is there anyone competent in this place that can get this done? what a frustration place to get service from I would not recommend them at all.