Changes in completion of payment dates.
I am very dissapointed with Debtsafe.
At first I thought this would be the solution and help me get out of debt and was initially signed up and went to court to finish paying my debt in 2023-03-02. Recently, and by recently I mean in 2017 I picked up that there is just over or almost a full years worth of payments added to my initiall dates.
After phoning and talking to my relationship manager numerous times with empty promises of coming back to me with answers. No answers were or are given. And the solution is not found.
This is outrageous and in my opinion theft.
Good Day,
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
Best regards,
Good Day,
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
Best regards,