LS
Lydia S
1 reviews | Active since Jul 2019
09 Jul 2019, 11:19
Bad treatment from Debtsafe
I have registered with Debtsafe January 2019 since and I have been paying R5021.00 monthly since then. But now the bank is calling to pay arrears because the money has not been distributed to my creditors, please help now I don't know what to do. I so frustrated can't even sleep at night.
Helpful (0)
Replies (3)0
Replies (3)
DebtSafe's replyOfficial
09 Jul 2019, 12:20Good day,
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step 1: Navigate to www.mydebtsafe.co.za
Step 2: Login with your username and password.
Step 3: Navigate to "My Relationship Manager" in the top menu bar.
Step 4: On the left select “Create” to create a query.
Step 5: Fill in the fields, click "Send".
Kind Regards,
The DebtSafe Team
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step 1: Navigate to www.mydebtsafe.co.za
Step 2: Login with your username and password.
Step 3: Navigate to "My Relationship Manager" in the top menu bar.
Step 4: On the left select “Create” to create a query.
Step 5: Fill in the fields, click "Send".
Kind Regards,
The DebtSafe Team
DebtSafe's reply09 Jul 2019, 12:20
Official
Good day,
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step 1: Navigate to www.mydebtsafe.co.za
Step 2: Login with your username and password.
Step 3: Navigate to "My Relationship Manager" in the top menu bar.
Step 4: On the left select “Create” to create a query.
Step 5: Fill in the fields, click "Send".
Kind Regards,
The DebtSafe Team
Please note, DebtSafe will no longer respond to queries listed on the Hello Peter platform.
In an effort to improve our service, we have updated the MyDebtSafe Client Portal. MyDebtSafe will now allow for quicker responses and more efficient resolving of client issues. Please find the instructions to request a call back or to escalate an issue on MyDebtSafe:
Step 1: Navigate to www.mydebtsafe.co.za
Step 2: Login with your username and password.
Step 3: Navigate to "My Relationship Manager" in the top menu bar.
Step 4: On the left select “Create” to create a query.
Step 5: Fill in the fields, click "Send".
Kind Regards,
The DebtSafe Team
LS
Lydia S's updateReviewer Update
09 Jul 2019, 16:10Thank you for the respond, things are going OK good communication from Debtsafe team. Thank you for the positive feedback
LS
Lydia S's update09 Jul 2019, 16:10
Reviewer Update
Thank you for the respond, things are going OK good communication from Debtsafe team. Thank you for the positive feedback
DebtSafe's replyOfficial
09 Jul 2019, 17:45Dear Lydia,
Thank you for the feedback. We are happy to hear that this matter is being attended to.
Kind Regards,
The DebtSafe Team
Thank you for the feedback. We are happy to hear that this matter is being attended to.
Kind Regards,
The DebtSafe Team
DebtSafe's reply09 Jul 2019, 17:45
Official
Dear Lydia,
Thank you for the feedback. We are happy to hear that this matter is being attended to.
Kind Regards,
The DebtSafe Team
Thank you for the feedback. We are happy to hear that this matter is being attended to.
Kind Regards,
The DebtSafe Team