1 reviews | Active since Nov 2016
bad service from debtsafe -refund own to me
<p>Please can i have my refund.There was a overpayment on my account from consumer friend and the money was paid to your company. I wasd in contacted with Luzinda Beyleveld and she even send me the proof of payment from consumer friend to hYPHEN . She did explain becauce we do not have a active account any more there could be a held back but really the paynment was already made in 2016/0727I did understand when she said that there was a back up but NOW I send email already on Monday 14/11/2016 and I do not get a reply Please pay back my money that was send to you </p>
thank you for Roxanne for your quik respond and my query was resolved and Im happy with the service I received from her
Thank you -Adele
thank you for Roxanne for your quik respond and my query was resolved and Im happy with the service I received from her
Thank you -Adele
I refer to our telephonic conversation of earlier.
Hyphen PDA confirmed that they received the refund on 27/07/2016 but they unfortunately reallocated the funds to two of your Standard Bank accounts. An amount of R170.72 was paid into Standard Bank account ***** and an amount of R68.28 was paid into Standard Bank account ****
We are aware that the Standard Bank accounts have already been settled and therefore Hyphen PDA will arrange that a refund be done.
I do however confirm that Hyphen PDA has requested that Standard Bank pay the funds directly to you.
I do apologise for any inconvenience that was caused.
Thank you for your understanding and friendliness.
Kind Regards,
Roxanne de Klerk
Operational Manager
I refer to our telephonic conversation of earlier.
Hyphen PDA confirmed that they received the refund on 27/07/2016 but they unfortunately reallocated the funds to two of your Standard Bank accounts. An amount of R170.72 was paid into Standard Bank account ***** and an amount of R68.28 was paid into Standard Bank account ****
We are aware that the Standard Bank accounts have already been settled and therefore Hyphen PDA will arrange that a refund be done.
I do however confirm that Hyphen PDA has requested that Standard Bank pay the funds directly to you.
I do apologise for any inconvenience that was caused.
Thank you for your understanding and friendliness.
Kind Regards,
Roxanne de Klerk
Operational Manager