bad service by debt safe

this company i have once app**** for debt review then i cancelled before the payments were made due to job loss now i need a letter to confirm the cancellation they refer me to Max Law which they say i will have to pay R600 for the letter and will take weeks im about to be employed but now the review is blocking me of which i did not enroll called call centre spoke to Katlego who said will refer a query to manager but still waiting as i cant go for blacklisting company as im not blacklisted i just need a letter confirming cancellation i have no money to pay R600 their service sucks when you need a letter and on their system it shows cancelled but on credit bureau it shows active debt review still waiting for relationship manager to call me as per the agent Katlego who said my query has been refered to a supervisor who have sent it to Relationship manager and i must start a new job on monday 01.02.2021 now i cant because of the stupid letter of cancellation.