Bad service and *********

Am really not happy with the service received from debtsafe, I was under the impression that this process is meant to ease the financial burden not take advantage of the situation. It is very sad that when I spoke to Pearl she informed me that you guys will be debiting R18704, 91 from my account which is to be distributed to all my debt, she then handed me to my case manager by the name of Randy it was shocking to me upon receiving interim statement from her with the allocation of R14741, 01 when I asked her why is my interim statement no equivalent to my debit order she was not able to give me answers, told she she is going to seek for clarity as she doesn't understand how the allocations are done, she then came back and informed me that R3300 will be allocated to insurance from debtsafe, which is very ********* as I was never informed about any insurance and didn't give any authorisation. Can debtsafe provide me with such recordings, this is day light ******* and *********, why will you impose a insurance of R3300 without my knowledge, when I spoke to Pearl she is not aware of this insurance as it was not part of our agreement. Am having financial problems why will I be subjected to paying R3300 towards insurance instead of my debt. To date I have been requesting Randy to call me which she failed. The fact that we are not in the same agreement and I lost my trust with debtsafe kindly cancel this debt review as it does not benefit me but benefits your insurance. I will make arrangements with my creditors as am not going to be subjected to this kind of abuse.