1 reviews | Active since Oct 2022
Bad service.
I joined Debt safe early this year in the hope that they'll be able to assist me with my debt as the agent had explained to me. I signed all the documents and we proceeded with everything, every month I had to send emails for the agents to call just to get an update on how things are going, sometimes they would not answer my calls. Fast forward to last month September African Bank debited my account and Debt safe debited me as well, I was confused because I thought they were paying African Bank only to find out that wasn't the case. I was extremely livid till today no agent has called to tell why was my account debited or when I'll be refunded.
There's two ladies who worked with me but they both unprofessional they never call when requested to do so. Puleng Ledwaba and Kgaugelo Matlou don't know how to treat customers fairly. They extremely unprofessional!!
However there was some light at the end of the tunnel, when I spoke to Mapule Matlala who managed to assist me with the query I had and she explained everything throughly to me.
I wouldn't recommend Debt safe to anyone, but should you need their assistance do not work with Puleng Ledwaba and Kgaugelo Matlou.
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
I want an agent to call me and tell when to expect my refund.
I want an agent to call me and tell when to expect my refund.
Please note we can not allocate you on our system with the details provided above.
In order for an agent to contact you - please send an email directly to *** with your information.
We will then allocate your query to the relevant person.
Kind regards.
Please note we can not allocate you on our system with the details provided above.
In order for an agent to contact you - please send an email directly to *** with your information.
We will then allocate your query to the relevant person.
Kind regards.
You may send an email directly to : ***
We will then be able to trace you on our system and make sure your query gets allocated to the correct department.
Kind regards.
You may send an email directly to : ***
We will then be able to trace you on our system and make sure your query gets allocated to the correct department.
Kind regards.
I will contact you shortly.
Kind regards.
I will contact you shortly.
Kind regards.
Noted- We will do so.
Kind regards.
Noted- We will do so.
Kind regards.