BAD SERVICE

I have been trying to get my clearance certificate from Debtsafe for more than three months. My last payment to Debtsafe was at the end of May 2018. I have dealt with so many people in the aftercare department. First I dealt with Nicky and then heard he moved to another department. After that I had to deal with three other ladies including Arnelda and Heidi. I have sent numerous e-mails with no response. Why is nobody willing to assist me? I am so tired of calling as I seem to get moved around from one person to the other and frankly tired of waiting for a response. I believe the hold up is a paid up letter from Homechoice. First there was supposed to be a refund, then I had to wait for them to do a recon as there was a discrepancy with DMC. I need my clearance certificate !!!! Can this please be resolved as I am embarrassed to keep on phoning and getting the same response form a different person every time.