Bad service
I've been calling and emailing non stop just for you to get back to me on where my status is on the removal from debt review? Every time I call the Relationship Manager is too busy that is even if they answer the phone and if they say they will phone back it never happens same with email I've been waiting from 30 July just for a reply on the progress of my request. I just want to know what my status is now??
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Replies (2)
DebtSafe's replyOfficial
13 Aug 2018, 14:09Good Day Rachelle,
Thank you for informing us about the trouble you have been experiencing with communication between you and your Relationship Manager.
Please accept our sincere apologies for the frustration caused. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist and is treating your concerns as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***
Kind regards,
The DebtSafe Team
Best regards,
DebtSafe's reply13 Aug 2018, 14:09
Official
Good Day Rachelle,
Thank you for informing us about the trouble you have been experiencing with communication between you and your Relationship Manager.
Please accept our sincere apologies for the frustration caused. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist and is treating your concerns as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***
Kind regards,
The DebtSafe Team
Best regards,
DebtSafe's replyOfficial
15 Aug 2018, 08:32Good day Rachelle,
I once again apologise for the frustration you have experienced.
I am pleased to say that we were able to resolve this matter and that we have sent you your Clearance Certificate.
Congratulations on successfully completing the Debt Review program, we wish you the very best with your new financial chapter.
Kind Regards,
Quality Assurance Officer
Best regards,
DebtSafe's reply15 Aug 2018, 08:32
Official
Good day Rachelle,
I once again apologise for the frustration you have experienced.
I am pleased to say that we were able to resolve this matter and that we have sent you your Clearance Certificate.
Congratulations on successfully completing the Debt Review program, we wish you the very best with your new financial chapter.
Kind Regards,
Quality Assurance Officer
Best regards,