BAD SERVICE

On the 24 July, I spoke to Agate to assist me with my debt counseling assessment. She immediately assisted me with the how much I could safe monthly installments when apply for debt counseling. I then agreed to send all the documents and completed forms of which I did on the 27th. She then phoned to confirm that she received then.

Then on the 30th she called me requesting me to send her a motivational letter of which I did within 30min, I never heard from Agate since . Then on the 1st August, I then received a call from another consultant Kgaogelo saying Agate is offsick requesting me to send proof of income of which I already done with all documents that Agate confirmed to have received on the 27th July.

I thought that was all and my debt counseling application was already through just waiting for feedback. To my surprise, Kgaogelo then send me an email on the 2nd attached their application form for me to complete again and send the documents again but on her other email she said that she's the one who will be handling my application by directly communicating with me through 60days debt review process but she doesn't have or know where my application is at but Carien also confirmed on the 2nd in the morning that all documents and completed forms were received and she send them to the relavant department.

Now I don't know where I stand with this debt review application because my application is being handled by 3 consultants who don't communicate and I'm in the middle of thier disagreements as a client.

Debtsafe increased my stress level instead of solving my financial challenge. I am very annoyed, disappointed and frustrated that they have waisted my time, I could have found the company that would have assisted me.