JV
Jeanette V
1 reviews | Active since Jun 2018
20 Jun 2018, 10:16
Bad Service
I am highly disgusted by the way they treat their customers. I have sent many email and made numerous phone calls to them regarding my payments. I have received no feedback and instead I keep getting threatening sms's from Soenie.
I'm extremely disappointed!
Helpful (0)
Replies (2)0
Replies (2)
DebtSafe's replyOfficial
20 Jun 2018, 10:41Good Day Jeanette,
Thank you for informing us about this issue relating to your experience.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer is investigating the matter and is treating it as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing ***.
Kind regards,
The DebtSafe Team
Best regards,
DebtSafe's reply20 Jun 2018, 10:41
Official
Good Day Jeanette,
Thank you for informing us about this issue relating to your experience.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer is investigating the matter and is treating it as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing ***.
Kind regards,
The DebtSafe Team
Best regards,
DebtSafe's replyOfficial
26 Jun 2018, 12:20Good day Jeanette,
I once again apologise for the frustration you have experienced regarding the lack of communication from our side. After reviewing your Debt Review I saw that there were a few challenges with your payment history - but with the current action plan in place, I am sure we will be able to sort it out together.
I am pleased to say that we were able to resolve this matter with you and that you are happy with the way forward. Please remember that it is of utmost importance to keep up to date with your monthly payments in order for your Debt Review Programme to run smoothly.
My team and I will do our best to make sure you do not have this type of experience with DebtSafe again. Please know that you are always welcome to contact me directly, on ***, if you come across any concerns in the future.
Kind Regards
Quality Assurance Officer
Best regards,
DebtSafe's reply26 Jun 2018, 12:20
Official
Good day Jeanette,
I once again apologise for the frustration you have experienced regarding the lack of communication from our side. After reviewing your Debt Review I saw that there were a few challenges with your payment history - but with the current action plan in place, I am sure we will be able to sort it out together.
I am pleased to say that we were able to resolve this matter with you and that you are happy with the way forward. Please remember that it is of utmost importance to keep up to date with your monthly payments in order for your Debt Review Programme to run smoothly.
My team and I will do our best to make sure you do not have this type of experience with DebtSafe again. Please know that you are always welcome to contact me directly, on ***, if you come across any concerns in the future.
Kind Regards
Quality Assurance Officer
Best regards,