BAD CUSTOMER SERVICE FROM RELATIONSHIP MANAGER.

For over a week now I have been trying to get a response from my relationship manager Anzele Minor who has not even bothered to acknowledge my queries sent if she doesn't have a response yet let alone provide an actual response. In March this year she told me that in her absence Nicky Ras is also able to assist me and he has not done so either. I received an sms last weekend from Nedbank stating that a summons would be issued for non payment of my account per the court order, however based on my previous encounter regarding Nedbank with my debt counselor in April/May this year, we had requested paid up letter from them and she reassured me that she would update me once this was done. At this point then we only had Direct Axis and my FNB overdraft to sort out at which point I asked her if we could please prioritise payments to Direct Axis so that we could reduce the owing balance timeously and be over with this process. To my surprise when I logged onto the debtsafe portal I noted that Nedbank now has a balance owing of about R6k and there is an estimated completion of payment date for January 2019? How is this possible when in April/May we were requesting a "paid up" letter even if so and say for example she was negligent in handling my account how can we have 5 more payments to make with them when the court mandated payment for Nedbank would indicate that there should be 3? I do not understand how we go from the last statement/ balances requested in March showing that we would be done in April/May to miraculously having a balance owing again? Not to mention that my relationship manager is now listed as "Tokkie" whoever he may be. I then forwarded the correspondence to Tokkie as a way of seeking clarity and he himself has not bothered to neither acknowledge nor respond to my query. This is not good customer service. As far as we last spoke with Anzele with prioritising Direct Axis payments we should not still be under this process well into 2019.

I would really appreciate someone to assist me and provide me with feedback because this is not on. We as customers are trying to fix things in our lives, and the customer service we receive from relationship managers is contradictory to the mission statement that is advertised and published by debtsafe.