Appalling service from after care! - worse service ever
The service received from the aftercare team is appalling to say the least. There is no understanding or sympathy, the only thing one can expect are automated replies with ticket numbers being closed prior to any resolution.
Repeated attempts have been made for the details of the senior management or contact numbers, however this has been ignored.
I have been a loyal client since 2017 and yet the service experience is the worse. Questions are ignored and despite numerous requests for call backs. These have never happened. The Relationship Manager, Nanelle Bezuidenhout's client service delivery and customer satisfaction deserves a 1 or even -1 on the scale of service. I am very dissatisfied and unhappy.
My issue is simple. The court order stated that one creditor would be paid by June 2022. All the PDA statements show the same. Yet according to Toyota they are still due one payment. Debt Safe have never figured out what caused the discrepancy and now I am being asked if I can settle the creditor directly. If that was the case I wouldn't be under debt review in the first place.
The bottom line is simple, whether cascading effect with annual increase or whether the court order says June 2022. On my part I have religiously been making payments monthly towards the collective debt and restructuring arrangement. It is not my responsibility to ensure that the creditor balances are updated checked and verified in comparison to information on Debt Safes records.
This is the worse service experience I have ever encountered from a corporate. I will personally never recommend Debt Safe to anybody, ever!
I would also like to be contacted regarding this and please. I do not wish to speak to Nanelle but a new relationship manager who is fully briefed about this query. Also please note that I do not and will not follow the online process of logging a ticket with the relationship manager as I see has been the standard response for all other hello Peter complaints as I have already tried that process then followed the email route, all of which have proven to be ineffective when it comes to sorting out a straight forward query.
A very unhappy dissatisfied yet loyal client of DebtSafe since 2017.
Appalling service delivery.
If no proper remedial action is taken. I will be writing out a fully comprehensive and detailed report to the national credit regulator.
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
We regret to hear about your experience and the frustration caused. And, we appreciate that you have brought this under our attention. Our Client Care Department would like to confidentially handle the matter for you soonest.
In an effort to improve our service and to connect you to your allocated Relationship Manager directly, please log onto the MyDebtSafe Client Portal. Hereby the instructions to request a call back or to escalate your issue on MyDebtSafe:
Step *: Navigate to www.mydebtsafe.co.zaStep *: Login with your username and password.Step *: Navigate to "My Relationship Manager" in the top menu bar.Step *: On the left select “Create” to create a query.Step *: Fill in the fields, click "Send".
Alternatively, you are more than welcome to send us your request via email to: ***
Kind Regards,The DebtSafe Team
Please call me!!!!
Please call me!!!!
Please note that your query has already been given through to the relevant department,
One of our consultants will be in contact with you shortly.
Kind regards.
Please note that your query has already been given through to the relevant department,
One of our consultants will be in contact with you shortly.
Kind regards.
Only pleasure.
Kind regards.
Only pleasure.
Kind regards.
The relationship manager alleged to have called but there are no missed calls on my mobile which is fully charged.
Deflecting once again.
Now she has called for the balances to see where the difference was encountered.
Yet I have sent the full statement from the provider to her almost a week ago.
Please can somebody else handle my query.
I do not wish to deal with Nanelle Bezuidenhout who even makes typos on a single sentence email. She is *********** for this. Please have her manager or somebody capable and competent to contact me.
The relationship manager alleged to have called but there are no missed calls on my mobile which is fully charged.
Deflecting once again.
Now she has called for the balances to see where the difference was encountered.
Yet I have sent the full statement from the provider to her almost a week ago.
Please can somebody else handle my query.
I do not wish to deal with Nanelle Bezuidenhout who even makes typos on a single sentence email. She is *********** for this. Please have her manager or somebody capable and competent to contact me.
I will give your request through.
Kind regards.
I will give your request through.
Kind regards.