rM
retshidisitswe M
1 reviews | Active since Feb 2012
04 Oct 2018, 12:36
aftercare is useless
i have had the worse service from debtsafe for month, my wesbank account was paid up in july and everytime i request my account to be updated. i keep getting new relationship manager.
im always asking for feedback but i never get any. this is wasting my time because i want to finish paying all my debts and get my certificate but at the moment no one is assisting me.
im really not impressed and im starting to get frustrated. i have sent through all the documents i have been asked for but i still havent been helped since JULY.
Helpful (0)
Replies (4)0
Replies (4)
DebtSafe's replyOfficial
04 Oct 2018, 14:40Good Day,
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
Best regards,
DebtSafe's reply04 Oct 2018, 14:40
Official
Good Day,
Thank you for informing us about this issue.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and would like to escalate the matter to our Quality Assurance Officer. Please be so kind as to email your name, ID number and concern to *** (please include your ID number in the subject line).
In the meantime, please be assured that our Quality Assurance Officer will investigate the matter for you once she receives your email, and will treat your concerns as a top priority.
Kind regards
The DebtSafe Team
Best regards,
rM
retshidisitswe M's updateReviewer Update
04 Oct 2018, 14:44this will be the 5th Quality Assurance Officer that i will be dealing with, i give my id number every time but this doesnt get resolved.
rM
retshidisitswe M's update04 Oct 2018, 14:44
Reviewer Update
this will be the 5th Quality Assurance Officer that i will be dealing with, i give my id number every time but this doesnt get resolved.
DebtSafe's replyOfficial
04 Oct 2018, 16:01Dear Client,
We are sorry for the inconvenience. Will you please provide us with your full name, surname, ID number and contact number to escalate your complaint.
Kind Regards,
The DebtSafe Team
Best regards,
DebtSafe's reply04 Oct 2018, 16:01
Official
Dear Client,
We are sorry for the inconvenience. Will you please provide us with your full name, surname, ID number and contact number to escalate your complaint.
Kind Regards,
The DebtSafe Team
Best regards,
rM
retshidisitswe M's updateReviewer Update
04 Oct 2018, 16:02*** ***
rM
retshidisitswe M's update04 Oct 2018, 16:02
Reviewer Update
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