1 reviews | Active since Jan 2014
After care... Definately not... After no care
When signing on I had so much promises of service. But the moment my case was handed over to After Care I have only had frustrations. 1 they sommer added 1000 to my payment without phoning me. 2. I received a letter from direct axis stating my debt review was terminated in july as nothing has happended since my application.. Yet my court order was granted. I asked for feedback and to date i dont get a responce. Nor do you act on queries done on you portal. Today I received another registered letter. Plus a sms from nedbank stating my account was either not paid or the full amount was not paid. How is this possible if the pda does the distribution?
Im so fed up with thr lack of responce and will not advise any one to go with the sweet promises, once they have you thr dont care and leave you to deal with creditors yourself
Good Day Lientjie,
Thank you for informing us about the poor service you have experienced.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer is investigating your repayment plan and is treating it as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***
Kind regards
The DebtSafe Team
Good Day Lientjie,
Thank you for informing us about the poor service you have experienced.
Please accept our sincere apologies for the frustration that you experienced. We take your message very seriously and have escalated the matter to our Quality Assurance Officer - she will be in contact with you soon to further assist.
In the meantime, please be assured that our Quality Assurance Officer is investigating your repayment plan and is treating it as a top priority.
We intend to have this issue resolved within the next 5 business days and trust that we can resolve this together with you as promptly as possible.
If you have any further queries, please do not hesitate to contact us by; emailing *** (remember to add your ID number in the subject line) or calling ***
Kind regards
The DebtSafe Team
Good day Lientjie,
I once again apologise for the frustration you have experienced. After reviewing your Debt Review I could establish that the payments were indeed made and that your accounts are in order.
I am pleased to say that we were able to resolve this matter with you.
My team and I will do our best to make sure you do not have this type of experience with DebtSafe again. Please know that you are always welcome to contact me directly if you come across any concerns in the future.
Kind Regards
Quality Assurance Officer
Good day Lientjie,
I once again apologise for the frustration you have experienced. After reviewing your Debt Review I could establish that the payments were indeed made and that your accounts are in order.
I am pleased to say that we were able to resolve this matter with you.
My team and I will do our best to make sure you do not have this type of experience with DebtSafe again. Please know that you are always welcome to contact me directly if you come across any concerns in the future.
Kind Regards
Quality Assurance Officer