Account Balances

Hellopeter

Below is an email i sent on the 6th August to Nicky Ras, Anzele Minor and Jackie Smith all my previous Relationship Managers and made follow up with cliencare and still no one has bother to assist. Currently dont have any manager assigned to my account. Please not i have been with DebtSafe since 2014.

Good day

This morning i received your Hyphen statement and i immediately logged on to your Portal. To my disbelief i found that the balance amounts on my accounts are way too different.

eg: Absa Vehicle Finance accounts on Hyphen balance is R147 045.74

and on your Portal it is R160 312.20 and so are other accounts.

What frustrates me is the difference in these amounts which i believe they project a false impression on the client.

Fees are being collected by Hyphen PDA R 332.49 and Adcap Aftercare Fees for R321.02. My question is why so much money collected when nobody does anything?

I called this morning to seek clarity and spoke to Martha who admitted that the balances on the statement and portal are not accurate and promised to escalate the matter to her surpervisor/manager and that was @ 9:16 and which cost me 12min of my airtime. And again to my surprise, i was told Nicky Ras is no longer my Relationship Manager anymore. Again i have just called to follow up since no one bothers to look into this and again wasted 7min of my airtime holding to be transfered to Martha.

I am really dissapointed in your service and seek explanation on this matter. This is unacceptable in any form and deceiving. Im now also worried if the Final Payment date is also not accurate.

Your prompt response will be highly appreciated.

Regards