12 Weeks & Still no clearance certificate

I was a client of debtsafe for 7 years before I cancelled my service having only 3 creditors left to pay at that time. I paid the remaining 3 accounts myself & was done with this in March of 2020 at which time I requested my debt clearance certificate from DebtSafe. After multiple follow ups since 16 March 2020 on my clearance certificate, I was advised that there are some paid up letters outstanding 6 weeks after my initial request. These have subsequently been submitted & to date very little has been communicated to me on what the hold up is. It was all good & well while they were getting money out of me every month but since cancelling my debt review the service has been almost non-existent. Fed up with waiting & having to constantly chase them for reply. It's affecting my life not having this debt review status removed from my credit profile.