very very bad service and being mislead by debt eraser.

i have contacted debt eraser in Aug to be placed under debt review due to personal circumstances. After i have explained my situation to Natasha Singh she advised me not worry and explained the payment process to me. I have signed a contract with debt eraser and my first payment was made on 31 Aug. In October the sheriff contacted me to repo my car. I contacted Natasha and i has been an ongoing struggle to get any assistance from debt eraser. In November the sheriff contacted me again to repo my car and i have received no help from debt eraser.