Debt Counsellors SA - BAD Service received

In 2009 we were placed under debt review after our twins where born at 25 weeks and we had to pay our medical expenses. This was to help us cover unforeseen bills etc. 5 years later after going back and forth and clearing accounts, we were able to release from debt counselling. Almost 10 years later when investigating to increase our limit with the bank I was informed that we are still on debt counselling. The company Debt counsellors SA never informed NCR that we are debt clear and they can take us off their list. Also, they never stamped our letter which means we are still under debt counselling. The company is not returning calls or emails, very frustrating.