I am requesting Debtco Group to take apprropiate actions. What they did to my name is affecting me continuously, removal of Mandate and 17.2 rejection letter was not enough.

In June on this day 18/06/2025 around 10:00am I received a call from Debtco Group. I spoke to 2 people (only remember Luyanda Mazantsana) claiming to help reduce my debt interest. She told me that she sees that I'm a good payer that she received the list of good payers from NCR database, she said that I'm overcharged interest claiming that she will assist me by reducing my interest by negotiating with the bank on my behalf to decrease interest and that I will continue paying my loan as usual straight from my account to the bank. Everything was done electronically with bank authentication, even the forms I signed them online. Little did I know that they did the opposite Debtco Group will now receive the money not my bank, and that my name now will be listed under debt review without my concern, Which I don't even qualify for because I pay all my debt on time and the agreed amount. I've never skipped a payment or underpaid any debt . I don't use/have any debt restructuring with Debtco Group. I was approached with missing/*****ulent information . Furthermore, I was not informed of the implications for my credit record. I’ve been communicating with this company until they agreed to remove their mandate and send 17:2 rejection letters to my bank (I fought until the 25th of June then they sent rejection letters to my bank). What frustrating me through all this now is that it continually negatively impacting my financial agreement with Nedbank because of removed loan interest and insurance, My bank told me Debtco Group removed everything thing even the insurance, interest and restructured total loan package. But my premium is still the same as per my agreement with Nedbank on 26/09/2024 agreement signed. I am requesting to pay back my loan as normal, to be removed from the legal department and pay my premium (including interest and insurance as agreed). Even after this whole incident I’ve never skipped a payment or paid less. I am requesting further investigation. My bank have transferred my loan account to the legal department I’m now paying through the legal department and list under ITC. My bank handed me to lawyers/attorneys because of interest they said the company removed everything thing even the insurance, interest and restructured total loan package.