HORRIBLE SERVICE
I am not happy with how the company is handling my profile.
One of my debts has been paid off and as a result someone should have at least discussed with me what should be done with the excess amount.
The excess amount has now been allocated to the largest debt which doesn't make sense!
I want my debit order amount adjusted AND REDUCED with the instalment that was being paid to the account paid up.
Also my portfolio manager Sabelo has not been returning my calls and my portfolio manager is constantly being changed like underwear.
Helpful (0)
Replies (5)0
Replies (5)
Debtco Group's replyOfficial
08 Mar 2024, 11:43Good day Pearl,
Thank you for reaching out, I can confirm that our team member, Sabelo has been in contact telephonically and informed you on the aim to reduce your debt. Therefore, if one account has been settled, that fees will then be apportioned to the greater account in order to escalate the reduction of your overall debt faster, which will enable you to be debt free sooner.
We further informed you of the legal process to send new proposals to your creditors can take between 24- 48 hours, depending on how fast the company you are indebted to responds.
We don't change managing agents, but we do however have different departments dealing with your file, in this case , new proposal will need to be handled by a different department who is well versed in the legal aspects to compile a proposal.
Our office will be in contact to explain in detail again. We have your best interest at heart, which is to ensure you are debt free in the shortest possible time.
Kind regards
Debtco Group
Thank you for reaching out, I can confirm that our team member, Sabelo has been in contact telephonically and informed you on the aim to reduce your debt. Therefore, if one account has been settled, that fees will then be apportioned to the greater account in order to escalate the reduction of your overall debt faster, which will enable you to be debt free sooner.
We further informed you of the legal process to send new proposals to your creditors can take between 24- 48 hours, depending on how fast the company you are indebted to responds.
We don't change managing agents, but we do however have different departments dealing with your file, in this case , new proposal will need to be handled by a different department who is well versed in the legal aspects to compile a proposal.
Our office will be in contact to explain in detail again. We have your best interest at heart, which is to ensure you are debt free in the shortest possible time.
Kind regards
Debtco Group
Debtco Group's reply08 Mar 2024, 11:43
Official
Good day Pearl,
Thank you for reaching out, I can confirm that our team member, Sabelo has been in contact telephonically and informed you on the aim to reduce your debt. Therefore, if one account has been settled, that fees will then be apportioned to the greater account in order to escalate the reduction of your overall debt faster, which will enable you to be debt free sooner.
We further informed you of the legal process to send new proposals to your creditors can take between 24- 48 hours, depending on how fast the company you are indebted to responds.
We don't change managing agents, but we do however have different departments dealing with your file, in this case , new proposal will need to be handled by a different department who is well versed in the legal aspects to compile a proposal.
Our office will be in contact to explain in detail again. We have your best interest at heart, which is to ensure you are debt free in the shortest possible time.
Kind regards
Debtco Group
Thank you for reaching out, I can confirm that our team member, Sabelo has been in contact telephonically and informed you on the aim to reduce your debt. Therefore, if one account has been settled, that fees will then be apportioned to the greater account in order to escalate the reduction of your overall debt faster, which will enable you to be debt free sooner.
We further informed you of the legal process to send new proposals to your creditors can take between 24- 48 hours, depending on how fast the company you are indebted to responds.
We don't change managing agents, but we do however have different departments dealing with your file, in this case , new proposal will need to be handled by a different department who is well versed in the legal aspects to compile a proposal.
Our office will be in contact to explain in detail again. We have your best interest at heart, which is to ensure you are debt free in the shortest possible time.
Kind regards
Debtco Group
's updateReviewer Update
08 Mar 2024, 12:03Thank you for your response. I can confirm that he did call previously to advise he is the new portfolio manager. We had a brief discussion and he advised he would come back with feedback, I have since been waiting for that feedback for over a month.
Please don't patronize me by telling my you have not been changing my portfolio manager because you have done so in a span of 6 months I have been transferred to more than 3 portfolio managers.
I don't understand what new proposal is going to the creditors as nothing has changed except that the one creditor has been paid off hence I am requesting the debit order amount to be reduced.
I am grateful you want my debt to be reduced faster however my pockets do not have capacity for that hence the request once again to reduce my debit amount with the instalment that was supposed to go to the paid off creditor.
Please can your office call me with a better response.
Please don't patronize me by telling my you have not been changing my portfolio manager because you have done so in a span of 6 months I have been transferred to more than 3 portfolio managers.
I don't understand what new proposal is going to the creditors as nothing has changed except that the one creditor has been paid off hence I am requesting the debit order amount to be reduced.
I am grateful you want my debt to be reduced faster however my pockets do not have capacity for that hence the request once again to reduce my debit amount with the instalment that was supposed to go to the paid off creditor.
Please can your office call me with a better response.
's update08 Mar 2024, 12:03
Reviewer Update
Thank you for your response. I can confirm that he did call previously to advise he is the new portfolio manager. We had a brief discussion and he advised he would come back with feedback, I have since been waiting for that feedback for over a month.
Please don't patronize me by telling my you have not been changing my portfolio manager because you have done so in a span of 6 months I have been transferred to more than 3 portfolio managers.
I don't understand what new proposal is going to the creditors as nothing has changed except that the one creditor has been paid off hence I am requesting the debit order amount to be reduced.
I am grateful you want my debt to be reduced faster however my pockets do not have capacity for that hence the request once again to reduce my debit amount with the instalment that was supposed to go to the paid off creditor.
Please can your office call me with a better response.
Please don't patronize me by telling my you have not been changing my portfolio manager because you have done so in a span of 6 months I have been transferred to more than 3 portfolio managers.
I don't understand what new proposal is going to the creditors as nothing has changed except that the one creditor has been paid off hence I am requesting the debit order amount to be reduced.
I am grateful you want my debt to be reduced faster however my pockets do not have capacity for that hence the request once again to reduce my debit amount with the instalment that was supposed to go to the paid off creditor.
Please can your office call me with a better response.
Debtco Group's replyOfficial
08 Mar 2024, 12:10Good day Pearl
Apologies if you feel patronised in any way, this is most definitely not our intention.
The new proposal is to apply on your request to reduce your overall repayment. This takes time as stated above as we are only able to act once your creditors have a response to the proposal.
Our office will however be in contact as soon as possible
Kind Regards
Debto Group
Apologies if you feel patronised in any way, this is most definitely not our intention.
The new proposal is to apply on your request to reduce your overall repayment. This takes time as stated above as we are only able to act once your creditors have a response to the proposal.
Our office will however be in contact as soon as possible
Kind Regards
Debto Group
Debtco Group's reply08 Mar 2024, 12:10
Official
Good day Pearl
Apologies if you feel patronised in any way, this is most definitely not our intention.
The new proposal is to apply on your request to reduce your overall repayment. This takes time as stated above as we are only able to act once your creditors have a response to the proposal.
Our office will however be in contact as soon as possible
Kind Regards
Debto Group
Apologies if you feel patronised in any way, this is most definitely not our intention.
The new proposal is to apply on your request to reduce your overall repayment. This takes time as stated above as we are only able to act once your creditors have a response to the proposal.
Our office will however be in contact as soon as possible
Kind Regards
Debto Group
's updateReviewer Update
08 Mar 2024, 12:23Much appreciated
's update08 Mar 2024, 12:23
Reviewer Update
Much appreciated
Debtco Group's replyOfficial
08 Mar 2024, 12:34You are very welcome
Debtco Group's reply08 Mar 2024, 12:34
Official
You are very welcome